Privacy policy.
Introduction
Techies Group Pty Ltd (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services. By using our website and services, you consent to the practices described in this policy.
Information We Collect
We may collect and hold personal information necessary to provide our services. This information may include:
• Contact Information: Name, email address, phone number, and other contact details.
• Technical Information: IP address, device type, browser type, and usage data.
• Service Details: Information about your tech support needs and preferences.
How We Collect Information
We collect personal information directly from you when you:
• Fill out forms on our website, such as our lead capture form.
• Contact us by email, phone, or other communication channels.
• Use our website or services, where we may collect usage data through cookies and similar technologies.
How We Use Your Information
We may use the information we collect for purposes including:
• Service Provision: To provide and manage our tech support services.
• Customer Support: To communicate with you, address inquiries, and improve our services.
• Marketing: To send you updates, promotional materials, and information about services (with your consent, where required).
• Website Improvement: To enhance our website and understand how visitors use it.
Disclosure of Information
We may share your personal information with third parties only when necessary to provide our services, such as:
• Service Providers: Trusted partners who assist us in operating our website, conducting our business, and servicing you.
• Legal Compliance: If required by law, to protect our rights, safety, or property, or to comply with legal proceedings.
Data Security
We are committed to protecting the personal information we hold. We take reasonable steps to ensure that your information is safe from misuse, interference, loss, unauthorised access, modification, or disclosure. Despite our efforts, no security measures are entirely secure, and we cannot guarantee the absolute security of your information.
Accessing and Correcting Your Information
Under Australian Privacy Law, you have the right to access and correct the personal information we hold about you. If you would like to access or amend your information, please contact us (details below), and we will respond promptly in accordance with the law.
Cookies and Tracking Technologies
We use cookies to improve our website experience, analyse usage, and support our marketing efforts. You may control cookie settings through your browser; however, disabling cookies may limit your use of certain features.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and significant updates will be notified on this page.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Techies Group Pty Ltd Contact Information
Email: contact@techies.com.au
Phone: 02 4610 5246
Postal Address: 81-83 Campbell St, Surry Hills NSW 2010